All of the products on this site are top quality Health Products and we are confident that you will be happy with your purchase. We also check all orders before they are dispatched to ensure they are to the highest standard. If in the unlikely event that you are not completely satisfied with your purchase, please state on your invoice which is included in your delivery that you would like a refund, and return it to the returns address All items returned to us must still be in original packaging ensuring that the labels have not been removed from the Product. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with all labels and tags attached with any enclosed returns/exchange documentation. As a service to our customers, Mariandina Nutritional Health would like to point out that we cannot take responsibility for items once shipped. You are responsible for the cost of returning an item to us. We advise that you send the parcel by Special Delivery (fully insured) to the full value of the goods and ensure the items are strongly packaged. If the goods are damaged in transit due to being inadequately packaged, we will be unable to give a refund. After receiving your return we will refund your credit/debit card (excluding original shipping costs) and the amount will be back on your account within 21 working days. – Orders must be returned to us within 7 working days of receipt to qualify for a refund. Returns must be received within 7 working days of the receipt of the goods, to be eligible for a refund or exchange.
You have 7 working days to return an item(s) to us from the day you receive it. Any orders received by us outside this time scale will be returned to the customer. Please note: all types of Sale Returns Policy: We can only accept returns on sale items if they are returned to us within 7 working days from the date the goods are delivered to you. Any returned sale items that get returned to us outside the 7 working day period, cannot be accepted, and will be sent back to you. *your statutory rights are not affected* Faulty Returns In the unlikely event where an item is deemed faulty you must notify us by email firstname.lastname@example.org explaining the problem with the item, and return the item to the returns address within 7 days. Faulty returns must be sent back for inspection before a refund will be issued. Refunds will ONLY be given for damaged goods where no replacement product can be supplied.
Damage due to misuse, alteration to the product, or negligence is not covered under our returns policy and refund will not be given. Cancellations under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Mariandina Nutritional Health and a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent post to the address on our Returns page. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 7 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please use Email to communicate with us regarding all returns, exchange and refund issues as we have robust systems in place to ensure 100% Customer Service Levels. Returning Items in store Returns can also be made in-store, whereby customers should bring in their item they wish to return accompanied with a copy of their invoice.
A refund will be given following the usual procedure of the amount being credited to the customer’s account with 21 days. Size exchanges can also be made in-store again the customer should bring the item they wish to exchange along with their invoice and a size exchange will be made providing the appropriate size is in stock, if not a refund will be given through the above procedures. Please Note: ‘Returns in store terms and conditions’ are only valid with on-line purchases and does not include items bought in-store – please see in-store for details of these.
for more information please contact us Mariandina Nutritional Health | 24 Kenton Road | Harrow | Middlesex | HA1 2BW
Email: Stephen@mariandina.com | Mobile: 077659 61818